We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
Information you provide to us
We collect information about you when you input it into the Services or otherwise provide it directly to us.
Account and Profile Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information when you register for the Services. You also have the option of adding a display name, profile photo, emergency contact, and other details to your profile information to be stored in our Services. We keep track of your preferences when you select settings within the Services.
Content you provide through our products: The Services include a social feed, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include. Content also includes the files and links you upload to the Services.
Information we collect automatically when you use the Services
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
Your use of the Services: We keep track of certain information about you when you visit and interact with any of our Services. This information includes the features you use; the links you click on; the type, size and filenames of attachments you upload to the Services; and used filter options.
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update, or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. How much of this information we collect depends on the type and settings of the device you use to access the Services.
To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions with you, handle bookings you place, authenticate you when you log in, provide customer support, and operate and maintain the Services. For example, we use the name and picture you provide in your account to identify you to other Service users. Our Services also include tailored features that personalize your experience, improve your ability to find and book experiences effectively, and identify activity feeds, notifications, connections and recommendations that are most relevant for you.
For research and development: We consistently look for ways to make our Services smarter, faster, secure, integrated, and useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and areas for integration and improvement of the Services. For example, to improve the search feature, we automatically analyze recent searches and the results among users to surface the most relevant results for users. In some cases, we apply these learnings across our Services to improve and develop similar features or to better integrate the services you use. We also test and analyze certain new features with some users before rolling the feature out to all users.
To communicate with you about the Services: We use your contact information to send transactional communications via email and within the Services, including confirming your purchases; reminding you of subscription expirations; responding to your comments, questions and requests; providing customer support; and sending you technical notices, updates, security alerts and administrative messages. We send you email notifications when you or others interact with you on the Services, such as when you are @mentioned in a social feed or sent an in-platform message. We also provide tailored communications based on your activity and interactions with us. For example, certain actions you take in the Services may automatically trigger a message within the Services that would help you find similar actions that we think you may like. We also send you communications as you onboard to a particular Service to help you get started. These communications are part of the Services, and in most cases you can opt out of them. If an opt out is available, you will find that option within the communication itself or in your account settings.
To market, promote and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, including by email, in platform message, as well as through push notifications. These communications are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, newsletters and events we think may be of interest to you. We also communicate with you about new product offers, promotions and contests. You can control whether you receive these communications as described below under "Opt-out of communications."
Customer support: We use your information to resolve technical issues you encounter, respond to your requests for assistance, analyze crash information, and repair and improve the Services.
For safety and security: We use information about you and your Service use to verify accounts and activity, monitor suspicious or fraudulent activity and identify violations of Service policies.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.